![]() What makes Intercom stand out from Zendesk are its chatbots and product tours. It’s highly customizable, too, so you can adjust it according to your website or product’s style. Intercom live chat is modern, smooth, and has so many advanced features that other chat tools don’t have. With Intercom, you can send targeted email, push, and in-app messages which can be based on relevant time or behavior triggers. ![]() Their chat widget looks and works great, and they invest a lot of effort to make it a modern, convenient customer communication tool.Īlso, their in-app messaging functionality is worth a separate mention as it’s one of their distinctive tools (especially since Zendesk doesn’t really have one). ![]() Now, their use cases comprise support, engagement, and conversion. Intercom was built as a business messenger in the first place. Zendesk is a great and robust support too, but is Intercom a replacement for Zendesk in terms of functionality? Let’s find out. Zendesk is a ticketing system before anything else, and their ticketing functionality is overwhelming in the best possible way. I’d like to concentrate on the following three core features where Zendesk truly shines: Help desk features Sales - for managing your sales process via email and calls, includes a CRM system and pipelines (not every Zendesk alternative has that).Support (Foundation) - ticketing system for managing customer requests via email and social media, but WITHOUT help center functionality. ![]()
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